Payment & Refund Policy

Refund Eligibility:

Students may request a refund if they wish to withdraw from their subscription. Refunds will be processed on a pro-rata basis, subject to the following conditions:

• Refund requests must be made within 30 days of the subscription purchase.
• Refunds are applicable only for 3-month and 12-month subscriptions.
• Pro-Rata Calculation: The refund amount will be calculated based on the remaining duration of the subscription. For example, if a student attended [X] classes out of [Y] total classes, the refund will be for the remaining classes, minus any applicable charges.
• Applicable taxes and processing fees will be deducted from the refund amount.
• Discount Adjustments: If a discount was applied at the time of purchase, the refund amount will be adjusted proportionally to reflect the discount. For example, if a 10% discount was given, the refund will account for this reduction accordingly.

Operational Charges:

An operational charge will be deducted from the refund amount to cover administrative overhead and payment gateway fees incurred during the transaction process. This charge helps us recover costs related to processing, platform maintenance, and transaction handling.

The operational charge will be calculated as 10% of the pro-rata refund amount or $199 USD, whichever is higher.

Payment Issues:

• If a payment is deducted but your subscription is not activated, please allow a few hours for processing. You will receive a confirmation email once your subscription is active.
• Please avoid making duplicate payments. If you attempt to repurchase a subscription and multiple payments are deducted, email us at [email protected] within 30 days with your payment details, including the deducted amount, transaction ID (if available), your email address, and full name, so we can process your request. If the transactions were successful, we will refund the duplicate payment within 7 business days, after deducting applicable taxes and processing fees.

Failed Transactions:

• If funds are deducted and your subscription is not activated after 24 hours, contact us at [email protected] with:
  • Transaction ID
  • Payment proof (screenshot or bank statement)
• We will resolve the issue within 7 business days.

Refund Exceptions:

• No refunds will be issued if your account or subscription is terminated due to a violation of our Terms of Use or Code of Conduct, including disrespectful or disruptive behavior.

Please make sure to read our Terms of Use and Privacy Policy before using our services.

Contact Us

If you have any questions or concerns:
📧 Email: [email protected]  🌐 Website: www.engagespeak.com